Shipping Information

At ECOIC, we partner with leading e-commerce platforms (Amazon, Flipkart, JioMart) to ensure fast and reliable delivery of our eco-friendly products. This page provides information about shipping policies and procedures.

1. Order Processing

Orders are processed through our e-commerce partners:

• Amazon: Orders are fulfilled by Amazon's logistics network
• Flipkart: Orders are processed and shipped by Flipkart
• JioMart: Orders are handled through JioMart's delivery system

Order processing typically takes 1-2 business days. You will receive an order confirmation email with tracking information once your order is processed.

2. Delivery Times

Delivery times vary based on your location and the e-commerce platform you choose:

3. Shipping Charges

Shipping charges are determined by our e-commerce partners and may vary based on:

• Delivery location
• Order value
• Product weight and dimensions
• Selected delivery speed

Free shipping may be available for orders above a certain value, as per the policies of the respective e-commerce platforms.

4. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can track your order status through:

• The e-commerce platform's website or app
• Email notifications with tracking links
• SMS updates (if opted in)

5. Delivery Address

Please ensure your delivery address is complete and accurate. We are not responsible for delays or failed deliveries due to incorrect address information.

If you need to change your delivery address after placing an order, please contact the respective e-commerce platform's customer service immediately.

6. Delivery Attempts

Our delivery partners typically make 2-3 delivery attempts. If you are unavailable during delivery attempts:

• The package may be left at your doorstep (if safe and permitted)
• The package may be held at a nearby pickup location
• You may be contacted to reschedule delivery

7. International Shipping

Currently, we primarily serve customers in India. For international shipping inquiries, please contact us at [email protected]

8. Damaged or Lost Packages

If your package arrives damaged or is lost in transit:

1. Contact the e-commerce platform's customer service immediately
2. Provide your order number and details of the issue
3. Take photos of damaged items if applicable
4. Follow the platform's return/replacement procedure

You can also contact us at [email protected] for assistance.

9. Returns and Refunds

Returns and refunds are handled according to the policies of the e-commerce platform where you made your purchase. Generally:

• Returns are typically accepted within 7-10 days of delivery
• Products must be unused and in original packaging
• Refunds are processed according to the platform's policy
• Return shipping may be free or charged based on the reason for return

10. Contact Us

For any shipping-related questions or concerns, please contact us: